(D)

People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have calculated that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.

1. Facial Expressions

Your facial expression can influence your voice. For example, if you smile, your voice will sound warm and friendly, just the opposite, if you have an angry look on your face, it can make you sound unpleasant.

2. Volume

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If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you’re shouting.

3. Pace

The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak faster than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it’ll make it easier for the other person to understand you.

4. Gestures

Gesturing can influence the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you need. The best thing about gesturing during a phone call is that no one can see what you’re doing, so you can gesture as wildly as you like!

5. Movement

If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.

6. Pauses (停顿)

Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker’s feeling. For example, when a speaker is really angry, he might use pauses and says, “I... am... so... angry...”

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41. How much of telephone communication is from the words you use?

A. 20%. B. 40%. C. 60%. D. 80%.

42. What can people do to reduce their nervousness on the phone?

A. Gesture wildly. B. Move around. C. Raise their voices. D. Make facial expressions.

43. How can pauses help people talk on the phone?

A. The speaker can show he is friendly. B. The speaker can tell more information.

C. The listener will feel confident and in control.

D. The listener will have time to understand the words.

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44. What is the passage mainly about?

A. How to control the speed of your speech. B. Different good ways of talking on the phone.

C. Reasons of making gestures while talking. D. How to improve communication among friends.

45. What is the writer’s opinion about telephone talk?

A. Your voice on the phone will show what you’re feeling.

B. Using too many pauses while talking will annoy others.

C. Speaking loudly makes it easier for others to understand you.

D. The words you use are more important than the way you speak.

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41. A

42. B

43. D

44. B

45. A

[解析]

试题分析:短文介绍了在打电话时的一些主要技巧，如面部表情、音量、步调、动作及其停顿等。

41. A细节理解题。根据根据第一段第二 行句子 and only 20% is from the words you use.可知，只有20%来自你的用词。故选A。

有学慧术心-9bb04580学智件bc40智公术途方40cd东得升f5e595046d8d850b是元0ccb1693ee78学4e66限心c04acfeb4429智9f2f广技5cde的司a669方优的得bd6f9600智科上习上软d17c161d80363af6314c网西4699术 42. B细节理解题。根据If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.如果你感到紧张,站起来走动.可知通过走动来减少紧张。故选。

43. D细节理解题。根据最后一段句子Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it时不时地用停顿可以帮助你放慢速度，这会让你听起来更自信，更有控制力.另外，如果你停顿后，提出一些新的信息，这会给其他人一些时间来理解它.可知聆听者将有时间来理解这句话。故选D。

44. B主旨大意题。根据第一段句子People can't see you when you're speaking on the phone，but they can hear you.So, the way you speak is especially important. Here are our top tips on how to speak over the phone.当你打电话说话时，人们看不到你，但他们能听到你说话，所以你说话的方式尤其重要.以下是关于如何在电话中说话的小技巧.可知说的是电话交谈的不同方式。故选B。

45. A 细节理解题。根据If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you’re shouting.如果你说得太大声，你可能会生气.如果你说话太轻，很难听到你的声音.所以，大声说话，让别人听得清楚，但不要大声喊叫.可知作者认为在电话里你的声音将会显示你的感觉。故选A。

考点：日常生活类短文阅读。

编辑：小徐